These are our current care instructions however we are currently in a phase of rewriting our care instructions to reflect our new resin materials but are awaiting laboratory results. Please know these are a guide to keep your pieces in pristine shape. These instructions will be sent with your piece until our results come back for our new resin materials. Noted: October 2024
Our new resin material (that your keepsake is made of) is BPA free, food safe and is heat resistant to over 120 degrees- Your keepsakes will not yellow or be effected by UV light. If in the event your stone chips, scratches or changes we will assess and fix for you. For the time being please use this as a guide and check back later for updates regarding the new instructions.
Current care instructions (to be updated in the new year)
Care instructions: Please avoid exposing your keepsake to water, excessive heat, direct sunlight, and chemicals such as lotions and perfumes. Do not leave your jewellery in the sun or heat (example of this would be leaving it in a hot car). Extended exposures to heat can cause the resin to yellow over time. Whilst resin is water resistant it is not waterproof. So to make your piece last as long as possible please follow all instructions carefully. It will survive a sprinkling of rain but should be removed for showering, swimming, tanning, hand washing, exercise, etc. Exposure to these elements can dull or discolour your piece overtime. When not in use, store in a cool, dark place in the original packaging if possible. Sterling silver can tarnish over time and can be polished with a soft polishing cloth provided in your package, no polishing agents should be used. We do offer cleaning services and keep your breast milk on file for 3 years from ordering. If there is any issues with your piece please contact me directly on Facebook or at info@beyondlovecreations.com.au within 7 days from receiving your parcel.
We ask not to wear your pieces in chemicals such as chlorine or bleach as it can be corrosive to your precious metals over time, making the metal weak.
If your piece gets scratched or damaged please contact us before going to a third party as this can void warranty. You are always welcome to post your piece back to us for assessment and remedy.
PO BOX 2484 Idalia, QLD, 4811
Email: info@beyondlovecreations.com.au
Maintenance: Book your free maintenance check in once a year for a thorough check, cleaning , polish and re glaze (if needed) and stone tightening. This is inspected and completed by our qualified jeweller.
